Friday, September 24, 2004

[AO] The Tsingtao Advantage: Western Expats in a City with Few

Thursday, September 23, 2004
Dateline: Los Angeles
My third "Letter from China" column has been published.  For the next few days, it can be accessed at ; the permanent link is .
My last column on outsourcing can be accessed at .  I was in good company last week:  The column was featured along with a blog posting by the FCC Chairman.
My first column on Shanghai can be accessed at .
For all the Chinese government officials on my e-newsletter distribution list, follow Qingdao's lead as described in this week's AO "Letter from China" column.  BTW, the publications referenced are Red Star and Qingdao Expat.
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China

Sunday, September 19, 2004

[urls] Measuring the ROI of Software Process Improvement

Saturday, September 18, 2004
Dateline: China
The following is a sampling of my top ten "urls" for the past couple/few weeks.  By signing up with Furl (it's free), anyone can subscribe to an e-mail feed of ALL my urls (about 100-250 per week) -- AND limit by subject (e.g., ITO) and/or rating (e.g., articles rated "Very Good" or "Excellent").  It's also possible to receive new urls as an RSS feed.
All of the top ten are PDFsClick on the link to read the abstract for each paper.
Note: Off to California for a couple of weeks.  Probably no new, original postings until after the October national holiday in China.  (I get a three week break from writing for this blog, but I'll still be writing columns for the AlwaysOn Network.)
Top Honors:
Measuring the ROI of Software Process Improvement (relatively speaking, very popular among Furl viewers; highly accessible article with a lot of substance and pointers)
Other best new selections (in order of popularity as determined by Furl views, then alphabetically):
A Framework for Off-The-Shelf Software Component Development and Maintenance Processes (this was THE most popular paper, although I liked the ROI article better; superb info, good guidelines, lots of food for thought)
Agent-Based e-Supply Chain Decision Support (not as geeky as it sounds; lead author is with Carnegie Mellon's e-Supply Chain Management Laboratory & Institute for e-Commerce)
B2B E-Commerce Stages of Growth: the Strategic Imperatives (a look at some case studies; provides some insights into B2B adoption and diffusion)
Creating an Open Agent Environment for Context-Aware M-Commerce (from the Mobile Commerce Laboratory at Carnegie Mellon <no, this isn't necessarily CMU week>; I have a lot of doubts about this stuff, but it's worth firing a few neurons and giving it a spin)
Development and Evaluation of Software Process Improvement Methods (Dissertation, 190 pp.) (superb overviews sprinkled with case studies; it was tough to choose between this dissertation and the ROI paper for top honors)
Deriving a Diffusion Framework for Web-Based Shopping Systems (a bit of a technical flavor, but not too technical; puts e-shopping in a broader perspective, e.g., relative to EDI)
* Exploring Defect Causes in Products Developed by Virtual Teams (to all SIs developing a GDM - global delivery model - READ THIS!!; perhaps the most important paper among my top ten)
* Intelligent Support for Software Release Planning (a corporate technical paper describing a very useful software development management tool; see also the Release Planner (tm) home page)
And my PERSONAL favorite:
> The Banality of Google (good for some laughs)
and many, many more ...
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China (current blog postings optimized for MSIE6.x) (access to blog content archives in China) (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW) (AvantGo channel)
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Thursday, September 16, 2004

[news/commentary] Building ISV Relationships: Targeting SMEs - Part I

Thursday, September 16, 2004
Dateline: China
New column on the AlwaysOn Network.  It's on the potential downside of offshoring (the downside for the States, that is).  For the next five days, see ; the permanent link is at .  It got the ire of a lot of readers and a lot of views (I'm projecting nearly 500 in less than one day).  The article which was the basis for my column is getting a lot of attention in the States.  Worth reading.
Building ISV Relationships: Targeting SMEs -- Part I
First, a bit of commentary.  One thing all smart SIs (systems integrators) do is develop partnerships and alliances with ISVs (independent software vendors, i.e., software publishers/software companies in a broad sense).  Of course, it's difficult to be the 1,000th entrant in the game and expect to get any traction/assistance from your ISV partner.
SIs in China ALWAYS use the approach of offering localization services and OFTEN offer to help push an ISV's product within the domestic market in China.  Frankly, this is what the (usually American) ISV wants, too.  Does this strategy work?  Well, sometimes.  However, even in the case of high profile alliances such as some of those Microsoft has in China (and I won't name names to protect the innocent), it's really nothing more than window dressing.  Everything looks good on paper, but the reality is something quite different.
Regardless, this does NOT address the need and desire for SIs in China to build their market in the States.  And when this issue becomes center stage, ISVs frequently respond with something bordering on contempt.  Some ISVs are getting clued that their American channel partners absolutely need partners in China and other low(er)-cost development areas in order to win bids.  Let's face it, it's all about closing deals.  And if an ISV's competitors have channel partners which can put together winning bids, perhaps in part (and perhaps in LARGE part) due to an offshoring component with their channel partner's SI partner(s) in China, then the ISV with an indirect link to China has a competitive advantage.  I don't view this as a sufficient condition to winning bids, but it's increasingly a necessary condition.
Clued ISVs want their American channel partners to have an offshoring option, but this requires that their channel partners have relationships with SIs in a country such as China.  But ISVs tend to focus their channel development efforts on their American partners and might develop a couple/few relationships in China, but usually NOT tied to their channel development efforts in the States.  Goofy and shortsighted, to say the least.
But how can SIs in China get traction with American ISVs, especially since they're almost always late to the game (in other words, the American ISV already has a well-developed channel)?  The answer (or, at least one answer):  Focus on servicing the needs of SMEs (small and medium enterprises, which is also referred to as "SMBs" -- small and medium businesses).
There's another reason this makes sense:  Most of the SIs in China are already focused on servicing SMEs/SMBs in China.  It might be nice to bag a large SOE (state-owned enterprise), but the reality is that most firms in China, especially the burgeoning number of privately-held firms, are SMEs by definition.  Hence, the experiences gained by SIs in China is already within the same market, although I'd be the first person to warn than company size and even similar domains does not necessarily equate to directly transferable skills.  Fact is, things in China are often quite different from the way they are in the States, especially in a "hot" ITO (IT outsourcing) market like financial services.  More about this in a forthcoming postingBottom line:  Give serious thought to targeting the SMB/SME market in the States.  (Part II of this commentary might be a while in coming.)
IT Tidbits
Lots of tidbits this week.
Controlling project costs.  My favorites:  Scope creep, not understanding project financing, "big-bang" projects, overtesting (although I'm not sure I agree with this one), poor estimating.  Good stuff, with recommended solutions.  See .
Challenges for China's SIs.  Adapted from a Forrester report.   For starters, how about:  Improving account management (are there really any account managers in China, or at least any who can manage accounts with U.S. clients?   ), moving away from technology-centric messages that often alienate business buyers (better yet, moving away from messages in Chinglish), investing in vertical-specific skills (how many times have I said this?) and becoming more multicultural organizations (yes, and let's start with learning English!).  See .
"Yee Haw" as an outsourcing option.  Forget India.  Forget China.  Forget the Philippines.  Let's go to Arkansas!!  See .
American start-ups go offshore.  Try Corio (is Corio really a start-up?), CollabNet, Aarohl, Infinera, and many others.  See .  Another good article with a BPO spin in Venture Capital Journal, .
Offshorings mixed results.  "Vietnam and Myanmar were also in demand ..."  Really?  See .
Looking for SI partners?  Kennedy ranks the largest firms.  As I've said in the past, I like their reports.  (No, I don't get a cut.)  Satyam and TCS didn't make the grade, though.  See .
Another challenge to conventional outsourcing and offshoring "wisdom."   "Services-driven development models, such as the one at work in India, broaden the global competitive playing field.  As a result, new pressures are brought to bear on hiring and real wages in the developed world - pressures that are not inconsequential in shaping the jobless recoveries unfolding in high-cost wealthy nations.  For those in the developed world, successful services- and manufacturing-based development models in heavily populated countries such as India and China - pose the toughest question of all: what about us?"  For more, see .
Forget the Golden Triangle.  How about China + India vs. the world (or, sans the world)?  "Newspaper headlines portray China as the world's manufacturing base for low-cost goods, like clothing and shoes, and India as the global IT monopoly-to-be.  Unfortunately, media outside Asia have failed to acknowledge the growing partnership between the two giants."  "Given the complementary nature of their economies and the size of their markets (nearly 2.2 billion people in total), the nascent cooperation between the two holds the potential to dramatically alter the world trade balance.  A perusal of the Shanghai technology corridor reveals a hint of the countries' industrial interconnectedness.  Walk through one of the main complexes in Shanghai's Pudong Software Park, and you will see a prominently displayed sign for Infosys, one of India's most respected IT firms.  The same complex also holds Satyam, the first of India's software service companies to set up offices in Shanghai.  Nearby are the headquarters of the largest software services company in Asia, Tata Consultancy Services (TCS), which currently runs an outsourcing center for GE in the town of Hangzhou.  TCS is owned by the Tatas, one of India's most prominent business families.  Across the river is NIIT, the principal software training center in India's private sector.  NIIT, operating in China since 1998, now runs an extensive two-year course in 25 provinces, training around 20,000 students to be software professionals.  There is widespread speculation that Wipro, India's only giant IT firm without a presence in the city, will establish a Shanghai office very soon.  It is no surprise that Indian software companies are setting up in China. They, like everyone else, sense great opportunity in one of the largest, fastest-growing economies in the world."  (Bold is my emphasis.)  All true, and they even forget MphasiS.  See one of my must-read sources, YaleGlobal .
The partnering wave of the future.  I've talked about this many times in previous postings.  This time CTG dances with Polaris Software.  See .
CMMi:  The key to success.  A little simplistic and uses incorrect definitions, but still worth reading.  See .
How about Microsoft vs. China in an AO "Grudge Match"?  See a lengthy article in CFO titled, "Does Microsoft need China?"; link at .  China: The champion of open source!!
Business creativity 101.  "A new book from Wharton School Publishing, The Power of Impossible Thinking by Jerry Wind and Colin Crook prompts you to rethink your mental models and transform them to help you achieve new levels of creativity. In this book, the authors give a set of guidelines on how to see differently."  Examples:  Listen to the radicals; embark on journeys of discovery; look across disciplines.  See .
The innovator's battle plan.  "Great firms can be undone by disruptors who analyze and exploit an incumbent's strengths and motivations.  From Clayton Christensen's new book Seeing What's Next."  GREAT stuff (although John Dvorak won't like it).  What about asymmetric warfare theories applied to the realm of corporate innovation and creativity?  Just a thought ...  See .
Your next competitors?  Have you thought about Senegal, Uganda, Kenya, Sri Lanka and Bangladesh, especially in the BPO space?  See .
Message to product companies: go sell services!!  Interesting take from a VMI perspective.  See .
Don't know much about bloggin'?  Good take on the various types of corporate blogs.  See .
Urls as web services?  You have to read it to get it.  Might be a bit too much for the uninitiated ...  See .
Joel is back and blogging!!  Joel takes on Jakob Nielsen in "it's not just usability."  See .
How about open source software for HPC?  See Geek alert, geek alert!!
Saving the best for last: a piece on Woz.  See .
TTFN.  Expect a urls update before I go back to the States.
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China (current blog postings optimized for MSIE6.x) (access to blog content archives in China) (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW) (AvantGo channel)
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Thursday, September 09, 2004

[AO] Shanghaied!!

Thursday, September 9, 2004
Dateline: China
My first column for the AlwaysOn Network appeared earlier today.  The editing changed a little bit of my emphasis, but it's basically what I submitted.  This is the first of many planned endeavors in reaching out to systems integrators, software vendors and CIOs based in the States.
Please send me your comments, advice and suggestions.
BTW, this is a lot different from the usual blog posting on AO; the "Letter from China" is one of AO's e-newsletters and is also featured on their home page.  Much, much greater exposure than standard AO posts.
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China (current blog postings optimized for MSIE6.x) (access to blog content archives)
To automatically subscribe click on .

Tuesday, September 07, 2004

[news] Grudge Match: China vs. Europe + "It's Malaysia Time ..."

Tuesday, September 7, 2004
Dateline: China
This week marks the debut of my bi-weekly (or so) column for the AlwaysOn Network, Silicon Valley's premier online social networking venue (and unofficially linked to Silicon Valley's premier in person social networking venue, the Churchill Club; I'm a member of both).  I will be sharing "Letter from China" columnist duties with Paul Waide, the head of Pacific Epoch, a Shanghai-based boutique consultancy that advises hedge funds on alternative investments in China.  My first column is on Shanghai and a couple/few forthcoming columns will examine cultural differences between Chinese Nationals, Chinese-Americans and Anglo-Americans, especially within the context of IT and IT marketing.  I will post my AlwaysOn "Letter from China" columns to this blog/e-newsletter, although please be advised that my intended audience are readers based in Silicon Valley.
Grudge Match: China vs. Europe
Staying on topic, I'd like to make a comment about a recent "Grudge Match" on the AlwaysOn Network.  See the item marked "Grudge Match" for 08.05.04 (5 August 2004) at .
In the referenced "Grudge Match," China was pitted against Europe.  China received 45% of the votes in contrast to Europe's 55%.  Frankly, I'm surprised that China did so well.  I've found that the AO "Grudge Match" results tend to indicate sentiment more so than reality.  For example, a recent match pitted SpaceShipOne against NASA and SSO absolutely clobbered NASA (besides, perhaps most of the votes for NASA came from either Ames or the Blue Cube).  Of course, SSO is a high school science experiment compared to what NASA is doing, but I believe the results accurately reflect sentiment. 
But what is amazing (to me, at least) is that China was pitted against Europe in the first place!  Let's face it, this is a rather goofy "grudge match."  For Europe to include First World nations such as Germany, France, the U.K., Ireland, Italy, Switzerland, the Netherlands, Belgium, Sweden, Finland, Norway, Denmark (yes, some countries are intentionally left out) -- and to compare the collective whole of First World Europe (a.k.a. "Western Europe") to China is absurd.  If this was First World Europe vs. China circa 2020, okay.  But TODAY?  Yet, the sentiment indicator showed a strong vote in favor of China.  Europe "won," but barely.
I propose the following "grudge match":  China vs. "Eastern Europe" (i.e., the former Soviet Bloc).  Look, if China can do so well against Europe as a whole (including First World Europe), I'm sure China would absolutely kick Second World Europe's butt!!  And a China "grudge match" against Eastern Europe more accurately reflects current "history."
But even this is a bit misleading.  The real "grudge match" is this:  China + India vs. Second World Europe.  And given this choice, only someone stranded on Mars for the past decade might choose Second World Europe.  Yet, this is the real so-called "grudge match."  First World Europe is in descent, to be sure, but it's descending from a high altitude.  It will take at least a decade or two for China (and/or India) to truly match First World Europe.  But China ALREADY is superior to Second World Europe.  And don't rant about NATO and EU memberships; this is simply window dressing.  Then combine China with India versus Second World Europe, playing into my "Golden Triangle" theme, i.e., it's all about the U.S., India and China.  This is where the action is, ESPECIALLY in IT.
"It's Malaysia Time ..."
I must be getting punchy since I'm borrowing a theme from a beer commercial, but it seems that Malaysia is experiencing its 15 minutes of fame.  The Philippines has recently been "hot," and several articles of late have been touting Malaysia (see, for example, an article which appeared in Space Daily).  Frankly, I'm getting tired of all this nonsense.  Look, when it comes to ITO (IT outsourcing) in East Asia, there are just two choices, i.e., India and China.  And, it's not really a competition; both have their strengths and weaknesses.  A few crumbs to Singers (Singapore), maybe even a few crumbs to the Kiwis (New Zealand).  The Philippines deserves notice, albeit passing notice, and Malaysia might be okay for some BPO.  But ITO?  Come on, give me a break!!  See my Furl archive for more links.
The only thing I recently found interesting regarding Malaysia was an article on Satyam's IT boot camp in Malaysia.  This isn't really unique, after all, IBM has been doing this sort of thing for decades.  So does HP.  Kind of like training plus a bit of brainwashing, but the brainwashing is acceptable since it includes political survival skills -- and said skills are essential, especially in F500 corporations.  But I like the idea of SI (systems integrator)-based training:  This way SIs can focus on "real" versus theoretically perceived needs.
IT Tidbits
Which certifications have the best ROI (return on investment)?  Playing off the idea of SI-based training, which are the most important certifications?  Well, Cisco leads with three out of the top five, although Microsoft picks up a couple of "wins" when looking at fastest-growing ROI, with RedHat and Oracle getting one win each.  SIs in China may also want to benchmark how much U.S. employees are paid given a certain certification, e.g., Microsoft DBAs receive an annual average salary of US$80,600.  Think about how much SIs in China pay for a certified Microsoft DBA.  For example, what do they get paid in Jinan -- or even in Dalian?  Compare this to US$80,600.  Spot any opportunities?  See and .
ITO in the news.  Two particularly noteworthy items.  First, ITO got Slashdotted.  The Slashdot links are worth a review.  Probably some good insight into what American software engineers are thinking and feeling.  The second is a review of Lou Dobbs' new book on ITO and BPO.  Mr. Dobbs is a well-respected host on CNN; his views shouldn't be taken lightly.  A couple of excerpts from the review:
"GE, as Dobbs makes clear in abundant detail, is only one of many companies outsourcing high-tech and professional jobs to India and other parts of the world where wage expectations are lower.  Among the others spotlighted by Dobbs for outsourcing jobs to India, the Philippines, Romania, Ireland, Poland and other countries are IBM, SAS Institute, Intel, Microsoft, Perot Systems, Apple, Computer Associates, Dell, Hewlett-Packard, Oracle and Sun Microsystems."  My comment:  Romania is the Changsha of Third World Europe, i.e., their programmers are about as cheap as programmers come.
"'India can provide our software; China can provide our toys; Sri Lanka can make our clothes; Japan make our cars.  But at some point we have to ask, what will we export?  At what will Americans work?  And for what kind of wages?  No one I've asked in government, business or academia has been able to answer those questions,' Dobbs writes."  See the review in the Tallahassee Democrat or my Furl link .
So-called infrastructure vendors beat out app vendors in terms of their ability to meet expected ROI and TCO (total cost of ownership) levels.  I don't really like the way infrastructure and application vendors are defined in this article and related survey, but top honors go to IBM and Microsoft.  There's a lot being written between the lines, but in general this plays into my "build-to-a-stack" strategy, albeit Oracle is left behind.  See .
New marketing technologies.  Interesting article from the premier issue of CMO (Chief Marketing Officer).  There are two ways to view this:  1) which marketing technologies can be used by SIs in China for their own marketing endeavors, and 2) which marketing technologies will likely be adopted by retailers, e-commerce sites, financial institutions and numerous other sectors -- and which in house skills does an SI in China need to implement these new technologies (all of which are IT-related)?  See .
Looking for partners in the utility computing space?  For a start, try the top 25 vendors.  (See .)  Yankee gives a quick look at utility computing ROI (see ).  HP chimes in with their take, too (see ; it's a PDF).
The battle of the SI globals.  Two related articles both based on the same Forrester report.  (See and .)  Issues being considered include scalability (i.e., handling US$100+ million accounts), the need for broad offerings (e.g., strategy consulting) and expanding geographical presence (hey, where is EDS in China?).   "(T)he (Forrester) study finds that Infosys and Wipro have melded together a mix of CMMI, P-CMM, Six Sigma and ISO 9000 to create a culture focused on consistent and repeatable processes and value-added tools."  For China's SIs, mostly food for thought -- and a bit of dreaming.
... and how to battle the globals.  The article was a bit silly, after all, G2000 firms joining forces to battle Accenture or Infosys doesn't really fit the notion of smaller firms joining forces.  But I believe that they're on the right track and that a myriad of partnerships will be formed to most effectively capture new business and battle the globals.  However, ISVs (independent software vendors) have to walk a very fine line.  SIs need to carefully consider ISV responses and existing alliances.  See .
"Infosys to set up second outsourcing facility in China."  The article states that Infosys is running out of space in their Pudong facility and that they're scouting for additional digs.  Come on, guys, running out of space?  There's not enough space in the Shanghai Pudong Software Park?  I don't think so ...  The reality is that Infosys needs to find lower cost developers.  As my column on Shanghai for AO's "Letter from China" notes, developers in Shanghai are a bit pricey compared to other places in China.  Infosys China is primarily servicing their global customers in China and looking for high-end integration within the domestic market.  However, this is a tough nut to crack and Infosys will need another development center to lower their overall costs -- and this is why they are looking for additional space IN ANOTHER CITY.  The idea that they're running out of space in the SPSP is ridiculous.  (I've been to their Shanghai digs ...)  See .
Zensar gets broader press coverage.  Kind of like watching a meme, a couple of non-Indian IT trades have picked up the Zensar/Broadengate announcement.  See and .
"Rethinking the business case for Java."  A good article.  Hmmm ... maybe not much of a case, eh?    Hey, I'm still a believer.  See .  Of course, Java programming ain't what it used to be ...
"The selling of SOA."  Two-part series in Line56.  SUPERB!!  (I prefer the singular to the plural, i.e., "architecture" versus "architectures"; personal preference.)  Reviews various viewpoints on SOA.  See and .
Urls update.  Expect to see lots and lots of stuff on software engineering and development.  Great stuff, too!!  Later this week.
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China (current blog postings optimized for MSIE6.x) (access to blog content archives in China) (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW) (AvantGo channel)
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Wednesday, September 01, 2004

[urls] Web Services Differentiation with Service Level Agreements

Wednesday, September 1, 2004
Dateline: China
The following is a sampling of my top ten "urls" for the past couple/few weeks.  By signing up with Furl (it's free), anyone can subscribe to an e-mail feed of ALL my urls (about 100-250 per week) -- AND limit by subject (e.g., ITO) and/or rating (e.g., articles rated "Very Good" or "Excellent").  It's also possible to receive new urls as an RSS feed.  However, if you'd like to receive a daily feed of my urls but do NOT want to sign up with Furl, I can manually add your name to my daily Furl distribution list.  (And if you want off, I'll promptly remove your e-mail address.)
Top Honors:
* Web Services Differentiation with Service Level Agreements, courtesy of IBM T.J. Watson; as the title suggests, this paper tackles SLAs.  See also Web Services QoS: External SLAs and Internal Policies, by the same author.  The latter paper was the invited keynote at the 1st Web Services Quality Workshop (this site provides links to abstracts for all the workshop papers as well as links to each author's personal site).
Other best new selections (in no particular order):
* Product Focused Software Process Improvement: PROFES 2004 (if you're going to read only one tech book this year, let it be this!!)
* Legacy systems strike back!!  We all know that there is a good market in servicing legacy systems.  See the following: Arriba: Architectural Resources for the Restructuring and Integration of Business Application (an introduction), Identifying Problems in Legacy Software, and Evolution of Legacy Systems.  
* Online Communities in Business: Past Progress, Future Directions, Five Keys To Building Business Relationships Online and Advantages of Using Social Software for Building Your Network.  (I can say with a fairly high level of confidence that these tools can be used to expand your business network.  Been there, done that.  Give it a try.  Do I already know you and would you like an invitation to join LinkedIn?  If the answer to both questions is "yes," let me know ...)
* Carnegie Mellon Project Aura Video (gets a bit silly at times, but the language translation component was interesting to see; the R-T example is still years away, but the idea is intriguing and this is where collaboration tools need to go)
* Innovation: Strategy for Small Fish (from the Harvard Business School; however, NVIDIA would not have been my choice for a case study)
* Stata Labs: Managing at a Distance, for Less (a pretty good case study; I firmly believe that China's systems integrators/contract developers need world-class collaboration tools and this describes one of the formats I support)
* An Authoring Technology for Multidevice Web Applications (one of my favorite topics -- and an area where I believe SIs in China can take the lead)
* Cheapware (or, "Changsha Gone Wild!!"; hey Qilu clan, are you listening?  Go, Ding, go!!)
* How To Team With A Vendor (a "must read" -- and evidently a lot of my readers already did, even though I only made a passing reference in a previous posting)
Examples of urls that didn't make my "Top Ten List":
> ITU Internet Reports 2004: The Portable Internet (looks like this might be a great series; less biased than the typical IT advisory services report -- and a much better value, too)
> Software Cost Reduction (courtesy of the <U.S.> Naval Research Lab, this paper is a bit dated, but still worth reading; addresses problems with large-scale systems, albeit a bit light on practical examples) 
> Japan IT Outsourcing 2004-2008 Forecast: IDC (might be a worthwhile purchase, especially for the Dalian-based systems integrators)
> The Power of No (Linux as a bargaining tool <see my Furl comments, too>; make Microsoft shake in their boots!!)
> Web Design Practices (a good reference site)
and many, many more ...
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China (current blog postings optimized for MSIE6.x) (access to blog content archives in China) (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW) (AvantGo channel)
To automatically subscribe click on .